Refund Policy
This Refund Policy forms part of the Terms of Service. Paddle.com is the Merchant of Record for all orders and handles all refund requests and refunds.
1. 14-day refund
A full refund may be requested within 14 days of purchase, provided that the course exam has not been passed and no more than half of the course lessons have been completed. For group purchases, these conditions apply per licence.
2. Right of withdrawal
Access is supplied immediately after purchase. At checkout, you request immediate access and acknowledge that the statutory right of withdrawal is thereby lost.
3. Other refunds
Duplicate charges and payments for access that was not activated are refunded in full. Other refunds are made only where required by mandatory law.
4. How to request a refund
Submit the request to Paddle via the link in your Paddle receipt or at paddle.net. Refunds are made to the original payment method.
5. Effect of a refund
Access, including any licence keys, covered by the refund ends when the refund is issued.
6. Statutory rights
This Refund Policy does not limit mandatory consumer rights. Refunds may be refused in cases of fraud or abuse.